Delivery and Returns

ORDERING METHODS AND PRODUCT RETURN PROCEDURES

5.1 The Customer/Buyer can place Orders on the website (www.designradar.com), by adding the desired Goods to the shopping cart, and then finalizing the Order by making the payment through one of the methods expressly indicated. Once added to the shopping cart, a Good is available for purchase to the extent that there is stock available for it. Adding a Good to the shopping cart, in the absence of finalizing the Order, does not entail the registration of an Order, nor the automatic reservation of the Good.

5.2 To activate the Order you only need to set the preferred Order details (where to deliver, how to ship and how you wish to pay) in your account, and these settings will be remembered and used for each Order. These settings can be modified at any time by the Customer/Buyer.

5.3 By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order, likewise by completing the Order, the Buyer agrees that the Seller may contact him, by any means available/agreed by the Seller, in any situation in which it is necessary to contact the Buyer.

5.4 The Seller may cancel the Order placed by the Buyer, following prior notification to the Buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other in the following cases:

• non-acceptance by the issuing bank of the Buyer's card of the transaction, in the case of online payment;
• invalidation of the transaction by the card processor approved by www.designradar.com, in the case of online payment;
• the data provided by the Client/Buyer on the site is incomplete and/or incorrect;
• several consecutive failed deliveries;
• other objective reasons.

5.5 GC INDOOR undertakes to process all Orders and to ship all products mentioned in all and each Order placed by the Client/Buyer (within the limit of available stock and in compliance with the provisions mentioned above in this section) within the term specified in each e-mail accepting the Order of each Client.

5.6 If the Customer is not satisfied with the Good(s), he/she may return it and/or choose another product displayed on our website, within the limit of the value of the returned Good and the available stock, in compliance with the conditions mentioned below.

5.7 In all situations, the costs associated with the return are borne by the dissatisfied Customer.

5.8 GC INDOOR customers may return purchased products only in the original packaging, within a maximum of 14 (fourteen) calendar days from the date of receipt. The ordered good will be returned in the same condition in which it was delivered to the Customer by GC INDOOR, with the same label attached, the original packaging and together with the delivery documents that accompanied it, if applicable. Within a maximum of 14 (fourteen) days from the date of return, GC INDOOR undertakes to transfer to the Customer the value of the Order to a bank account indicated by the Customer who placed the Order. Any return of products must be initially approved by a GC INDOOR operator, the working hours for returns are Monday to Friday between 09:00 and 18:00. The operator can be contacted at the telephone number +40755557777 or at the e-mail address contact@designradar.com.

5.9 Products manufactured according to the specifications presented by the Client (consumer) cannot be returned. The provisions of Emergency Ordinance no. 34/2014 regarding consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts - remain fully applicable.

5.10 If Customers - legal entities - order products made according to the specifications presented by the Customer - these products cannot be returned to the Seller.
5.11 If the dissatisfied Customer opts to exchange the ordered products, the new Order will be processed and shipped within the period specified in the e-mail sent to the Customer regarding the acceptance of the exchange of the Products. The price differences will be returned within the period specified in the e-mail sent to the Customer regarding the acceptance of the exchange of the Products.

5.12 Detailed description of navigating the Site and placing an order (Instructions - Purchase Procedure):

5.12.1 Visiting the website or sales platform:

5.12.2 The customer enters the website www.designradar.com.